route to worklist or workbasket pega

Saturday, October 8, 2022 Edit

Manually Qualified users can remove an assignment from the workbasket to work on it or transfer an assignment to another users worklist. A specific WO from an Operator who has left the.

Case Should Routed To Workbasket When The Case Is Idle For 30 Min Support Center

Below is a list of team members followed by the number of items in each members worklist.

. A workbasket is a shared pool of assignments from which users can select work. Routing options You route an assignment to the current user if the user who completed the preceding assignment should. Automatically Your application can route.

In the Assignment properties dialog box in the Routing section from the Route to list select. PxTransferAssignment for Routing to WorkList or WorkBasket Report I have a requirement to transfer a CASE ie. ToWorkbasket Routes the assignment to a workbasket identified in a parameter.

ToWorklist Routes the assignment to the worklist of a specific user identified in a parameter. Pega refers to work groups as teams and operators as team members. In the Flow form on the Diagram tab double-click an assignment.

Workbaskets are instances of Data-Admin-Workbasket and assignments to workbaskets are. Pega refers to work groups as teams and operators as team members. From the My Dashboard tab on the Case Manager portal you can view a worklist Urgent Work of open assignments for yourself for anyone else in your work group or for workbaskets in.

Creating And Managing Teams Of Users Pega Academy